Privacy policy SOLFIUM MÉXICO, S.A. DE C.V
The personal data provided by you will be used by SOLFIUM MÉXICO, S.A. DE C.V. (hereinafter SOLFIUM”), with address at Av. Fray Junípero Serra Km 17, int. 1, Col. El Salitre, C.P. 76127, Santiago de Querétaro, QRO.
SOLFIUM will collect personal information from you directly. For this purpose, SOLFIUM will process the following data:
Personal identification data; information related to the characteristics of the equipment that you purchase from our company; personal contact details; fiscal personal data and, where appropriate, patrimonial and/or financial personal data; We may also collect information related to your mobile device such as coordinates about the device's real-time geographic location, information related to the use of photovoltaic system monitoring services
We inform you that for the purposes of what is stated in this privacy notice, SOLFIUM will not process or transmit sensitive personal data to third parties..
The personal data you provide to us, whether collected or transferred, will be used for the following primary and necessary activities: (1) identify you; (2) contact you; (3) follow up, update and confirm regarding contracted products and services; (4) to provide services through the Call Center; In the event that we hire you (5) provide you with the good and/or service you request, (6) honor your equipment warranty, (7) keep our records updated in order to answer your questions; (8) evaluate the quality of the services we offer you; (9) respond to your comments or requests for information; (10) register you as the owner of a photovoltaic system; (11) remote control of certain technical features of your system; (12) gathering technical information from your equipment for purposes of diagnosis and performance analysis of potential new services; (13) keep our records and databases up to date;
In the event that you do not want your personal data to be processed for said purposes, you can request opposition to the processing of your personal data from this moment to the email address info@solfium.com and in the event that it is appropriate, SOLFIUM will proceed to the definitive cancellation of your personal data.
Additionally, if you do not object, SOLFIUM will use your personal information to inform you of the launch or changes of new products, to offer you goods or services, promotions and/or offers according to your interests, including sending communications through emails, telephone calls, short messages and other physical and/or electronic means of communication; send you advertising and communications for marketing purposes, telemarketing, among others, to evaluate the quality of the services we offer and to carry out reports and research on the use of our products and services. In the event that you do not want your personal data to be processed for any or all of the additional purposes, from this moment you can notify us of the above at the email address info@solfium.com.
SOLFIUM may transfer without requiring your consent the necessary personal data to the following organizations and for the following purposes:
· To Authorities in the cases legally provided to comply with legal provisions.
· Likewise, if you do not object, SOLFIUM may transfer the necessary personal data to our installation and maintenance service providers so that they can contact you to provide you with the services offered.
· To banking institutions to make payments.
In the event that you do not want your personal data to be transferred for any or all of the purposes indicated, from this moment you can communicate the above to the email info@solfium.com
You or your legal representative may exercise any of the rights of access, rectification, cancellation, deletion and any other right you may have with respect to your personal data under applicable law (hereinafter, the “Data subject rights”), as well as revoke your consent for the processing of your personal data by sending an email info@solfium.com. Your request must be made through the Data subject rights Request Form, which must be requested at the aforementioned email address. So that SOLFIUM can follow up on your request, you or your legal representative , you must correctly prove your identity for which it is necessary that you complete all the fields indicated in the Form and accompany it with a copy of any of the current official identifications as may be requested in it.
For more information about the procedures, requirements and deadlines for the exercise of your Data subject rights and/or revocation of consent, contact the email info@solfium.com. SOLFIUM will notify you of any change to your privacy notice at through our website: https://www.solfium.com/privacy-policy/, for which we ask you to review it periodically.
We remain at your service to provide you with any additional information you require or, where appropriate, to resolve any questions that may arise regarding privacy and protection of personal data, for which you can contact us via email info @solfium.com.